Winder Customer Center
Welcome to the City of Winder Customer Center! The Customer Center is responsible for delivering quality services in the area of utility billing and customer support, including customer contact (telephone and walk-in), payment processing, credit/collections and billing. Our services include water, sewer, garbage and natural gas.
Setting Up New Service?
Residential Applications
Commercial Applications
Got Garbage?
Looking for new residential or light commercial garbage & bulk pick-up information? Click button below.
We hope that you find our web pages useful and informative. The Customer Center is here to ensure that your utility needs are met. For questions, please email us: customer.service@cityofwinder.com.
Changes to Cash Payments Beginning December 2026
Beginning in December, the City of Winder will no longer provide pennies as change for cash transactions due to the national discontinuation of penny production and coin shortages.
Customers paying utility bills with cash who do not provide exact change will have their payment rounded to the nearest nickel. Any additional amount collected will be credited to their utility account and applied to their next bill.
Pennies will still be accepted as payment. Payments made by check, credit or debit card, or online will not be affected.
Heating Energy Assistance Team Program
To help local families in need, utility customers can choose to round up their utility bills or add a small monthly gift using this Donation Form.
One-time and online gifts can be made online through the Heating Energy Assistance Team Program website.
All donations are distributed locally by the Georgia Division of Family and Children Services (DFACS).