Notice: Please note that the bills sent out for September 30, 2018 with a due date of October 15, 2018 were duplicates of the August bills. We apologize for the error in sending a duplicate bill. Due to this error, customers will not receive a penalty for their September bill.
We appreciate your understanding during this time. Feel free to contact customer service with any questions or concerns.
The Winder Customer Center is located at 45 East Athens Street, Winder, GA 30680. There is a 3% fee when paying with a credit/debit card. Accepted methods of payment are cash, check, money order and credit/debit cards (Visa and MasterCard only).
The mail/drop box is located in the back parking lot of the Winder Customer Center.
Payment by Phone
Call Paymentus Direct Line at (855) 498-9974
|Please Note:||There is a fee of $2.95 for each $200.00 transaction when using Paymentus.|
|WARNING! Please Note:||Online payments MAY take up to 48 hours to process. If paying on your due date, be aware the 48-hour processing period MAY result in late charges on your account.|
NOTE: All transactions made online are limited to a maximum of $600.00 per transaction. No more than three (3) payments in five (5) days, and no more than five (5) payments in thirty (30) days are accepted per account or credit/debit card.
DELINQUENT FEES for NON-PAYMENT
- Water Service: $50.00
- Natural Gas Service: $50.00
- NSF fee on Returned Checks: $30.00
PLEASE NOTE* As of January 2017, the disconnection policy has changed. Accounts will now be subject to disconnection on the 10th day after the due date for any unpaid balances. Once accounts are considered delinquent and scheduled for disconnection, accounts will be assessed a $50.00 delinquent fee, and the entire balance must be paid to be reconnected.
The City of Winder Customer Service Department now has the ability to send a phone call a few days prior to disconnection. Please be sure to provide the Customer Service Department with your most up-to-date phone number for this feature.
NOTICE: CITY OF WINDER NATURAL GAS CUSTOMERS
Federal Regulation 192.16 requires that we notify you to exercise diligence regarding underground or buried gas piping. Buried pipe downstream (house side) of the gas meter belongs to you, the gas consumer, and the gas consumer is responsible for maintenance and operation of this portion of the fuel line system.
- Periodically check for leaks, check for corrosion if piping is metal and repair when needed. Always CALL BEFORE YOU DIG - 811 so underground utilities can be marked.
This is a NOTICE only. For questions or comments, please call (770) 867-7629.
- Single Family Residential: $13.64
- Commercial (Small Meter): $14.65
- Commercial (Medium Meter): $43.48
- Commercial/Industrial (Large Meter): $67.62
Water & Sewer Rates click HERE